In Home Based Travel Agent Part One we'll review the conformation of a travel agent in the conventional market...
The twentieth century saw the rise of the travel agent.
Middlemen (which is what travel agents are, in effect) became necessary for a number of reasons.
Travel is a very complex product -- a whole series of products, in effect. In the early days, at least, the companies that provided the products were far more adept at providing than at selling.Their customers were also very widely distributed geographically.
These and other factors created an
opportunity for entrepreneurs who agreed to represent the
products of many different travel suppliers to a local market
in exchange for a commission on the sale.
That commission was traditionally ten percent, although as in all selling situations top producers were rewarded with higher commissions, called "overrides" in the travel business.
The system of distributing travel products through a network of travel agencies took hold and travel agencies themselves came to look very much alike, sharing a great many common features.
They were storefront, retail businesses, located in commercial districts of town, open during normal retail business hours.
In short, they were very much like the clothing shops, boutiques, grocery stores, bookstores, and other retailers with whom they shared the block.
This picture is what I call the "traditional" travel agency.
The traditional travel agency looks the way it does for many
reasons, but several concern us here. Mostly they have to do
with the airlines.
Airline tickets are written (or printed, now) on blank paper called "ticket stock." In its blank form this paper is like a blank, but valid, check.
Anyone who has it can write a ticket
to anywhere for any value. Hence the term, "write your own
Ticket stock is extremely valuable and since it is entrusted to travel agencies the airlines had a very valid reason to ensure that their ticket stock was safe.
So they developed a set of rules that would tend to ensure that they
could trust the travel agents who were selling their tickets.
These rules included things like...
Another factor determining the look and feel of the
traditional travel agency is the computer.
Travel agencies were one of the first businesses to be extensively computerized.
The complex and expensive computerized reservations systems (CRS) that made ticketing easy encouraged even more centralization and "professionalism" in the travel agent industry.
In other words, if you wanted to be a travel agent you had to
open a storefront agency with its high overhead and complex
computer systems. This took a lot of money.
Of course, you could also get trained to operate a CRS and go to work in a storefront agency, and many agency owners started out just this way.
This pattern, in turn, created another distinguishing
characteristic of the traditional travel agency: it was a
place to which would-be travelers came to talk to agents
sitting at a desk operating a CRS.
Most travel agents became "order takers." Of course, there were always exceptions to this general rule.
Many travel agencies employed "outside
agents" to hustle up business.
These outside agents were, in effect, free ranging inside agents who returned to the agency and their CRSs to generate the airline tickets and other bookings they had made outside.
Nonetheless, these were exceptions that proved the rule: most travel agents were reactive order takers tied to their desks and the CRSs that sat on them.
All this began to change in the 90s thanks to a number of interrelated trends, which we will discuss in the next lesson...
This mini-course on becoming a home based travel agent is
brought to you by the Home-Based Travel Agent Resource Center
and The Intrepid Traveler, publisher of a comprehensive home
study course for home based travel agents.
Copyright © Kelly Monaghan